About Your Delivery
- Do you offer an assembly service?
- What happens if I miss my delivery?
- My delivery is running late, what should I do?
- Can I change my delivery address?
- How much does delivery cost?
- How long does delivery take?
After Delivery
- My order has just arrived and there's a problem
- How can I contact Sofa Club?
- Opening times
- I've ordered the wrong sofa, what can I do?
- I want to return my order
- How do I clean/ wash my sofa?
Payment Information
- Can I pay a large deposit?
- Money has been taken from my account, but my order has not gone through?
- How do I make a payment towards my sofa?
- I want to make a payment but my card isn’t registered to my delivery address?
- Can someone else apply for the finance of my sofa in their name?
- Can I get Finance if I have bad credit?
Product Information
- How do I cancel my Castelan Care plan?
- I've ordered the Castelan Care Plan, when will I receive my Certificate of Insurance?
- What is the Castelan Care Plan?
- Are you going to restock the Chigwell collection?
- Are you going to restock the Epping collection?
- Do you offer fabric swatches?