General

About Your Delivery

• Do you offer an assembly service?
• What happens if I miss my delivery?
• My delivery is running late, what should I do?
• Can I change my delivery address?
• How much does delivery cost?
• How long does delivery take?

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After Delivery

• My order has just arrived and there's a problem
• How can I contact Sofa Club?
• Opening times
• I want to return my order
• How do I clean/ wash my sofa?
• What is the complaints procedure?

Payment Information

• Can I pay a large deposit?
• Money has been taken from my account, but my order has not gone through?
• How do I make a payment towards my sofa?
• I want to make a payment but my card isn’t registered to my delivery address?
• Can someone else apply for the finance of my sofa in their name?
• Can I get Finance if I have bad credit?

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Product Information

• How do I cancel my Castelan Care plan?
• I've ordered the Castelan Care Plan, when will I receive my Certificate of Insurance?
• What is the Castelan Care Plan?
• Are you going to restock the Chigwell collection?
• Are you going to restock the Epping collection?
• Do you offer fabric swatches?

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Warranty Information

• How long is my Warranty?
• If I have an issue with my sofa what do I do?
• My warranty has expired, can you repair my sofa?
• Can I buy spare seat cushion covers?
• My cushions have gone saggy, what can I do?
• Does my warranty cover zips/buttons?

General Help

• Do you offer discounts?
• The sofa is in stock - can I book a delivery date?
• I have placed my order, what happens next?
• Can I change my order?
• I would like to cancel my order, how can I do this?
• There is an issue with my sofa!