We're so sorry to hear that your order has arrived damaged.  Our team work tirelessly to ensure that deliveries go to plan, so we're so sorry that on this occasion that hasn't happened. 

So that we can help you with this, can your please contact our customer Experience team HERE, this must be within 24 hours of your delivery,  providing the following information so that we can help:

  • Your order number
  • Email address 
  • The item that is damaged 
  • A picture of the whole sofa
  • A picture to highlight the damage 

Once we have this information our team will give you a call so that we can help with this. 

Have more questions? Submit a request