Money has been taken from my account, but my order has not gone through?

In order to keep all money safe & secure, we take payments through a 3D secure system which has tight fraud rules. From time to time, payments may get flagged on our system & declined. This can be due to your card being registered to a different address, or your card registered address being a new build etc.

If this is the case, money will show as unavailable in your bank account but your order will not be processed, Do not be worried however! This money will bounce back into your account within 7 working days.

We apologise for any inconvenience this may cause!