We offer a 10 year guarantee from the date of delivery which covers structural manufacturing defects. In addition to this, we also offer a 1 year guarantee which covers general manufacturing faults.
Please visit our Warranty Information Page which will guide you through the process of reporting a manufacture fault with your product. At the foot of the warranty information page you will locate our Warranty webform, please complete this and submit it, and our dedicated Warranty Team will start investigating your issue for you.
Please make sure that you Include all relevant information, including your order number, postcode, a description of the problem and any photographic evidence that you have collected.