V12 Retail Finance Logo

Finance is available subject to status, minimum spend applies, applicant must be over 18.

 

 

FAQ's

How much interest will I pay?

0% APR with our 12 month option & 14.9% APR with our 2 or 3 year option.

 

Is there a minimum loan amount?

Yes, the minumum loan amount to apply for V12 Finance is £600 and the maximum is £10,000. However if your order exceeds the maximum amount we can take an upfront payment for the remainder.

 

How much deposit is required?

With V12 finance you can choose how much of a deposit you would like to pay, however, it must be a minimum of 10% of the order value. Just simply select how much you would like to pay when applying and this will be deducted from your monthly instalments.

 

Can you deliver to a different delivery address to the application?

If you are moving home or gifting to a friend or relative, please complete the application to your billing address, and then you will need to contact our team with the new address details and proof of address. We will pass this information to V12 Finance who will contact you for clarification before giving us permission to deliver to the new address.

 

Can I apply more than once?

Yes. V12 acknowledge the circumstances can change and if your previous application has been refunded, it does not mean that they will automatically turn down a future request. We do however suggest that you leave at least 6 months between applications.

 

Can I change my payment date?

Yes, you can changer your payment date by logging into your V12 self service portal and selecting a new payment date.

 

How do I make payments?

V12 Finance will automatically take the agreed payment each month. If you would like to make an additional payment you can do this by logging onto your V12 self-service portal or by calling their team on 02920 468900.

 

How do I cancel my application?

You can cancel your application at any point before you have signed the online documents by calling 02920 468 916. You have the right under section 66A of the Consumer Credit Act 1974 to withdraw from the agreement, without giving any reason, within 14 days from the day after the day on which the agreement is signed by you.

 

How do I contact V12 about my finance agreement?

Phone: 012920 468900

Email: customerservices@v12finance.com

V12 Finance customer service opening hours are Monday to Friday 9am-5pm, closed Saturday, Sunday and bank holidays (including Easter).

Click here to see all of V12 Finance FAQs

 

Spread the cost with V12 Finance 

12, 24, 36 and 48 months options 

Click here for more information

V12 Retail Finance

FAQ's How much interest will I pay? 0% APR with our 12 month option & 14.9% APR with our 2 or 3 year option.   Is there a minimum loan amount? Yes, the minumum loan amount to apply for V12 Fina...

More Questions?

Please contact the team here

 

Sofa Club Limited is a Credit Broker not a lender and offers credit products from Secure Trust Bank PLC trading as V12 Retail Finance and Social Money Limited trading as PayL8r. Sofa Club Limited is authorised and regulated by the Financial Conduct Authority (FCA) under FRN 652661. Sofa Club Limited is registered in England and Wales under company number 08056877. Registered address is 6 Centrus, Mead Lane, Hertford, Herts, SG13 7GX

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